Everything we're most often asked about our rugs, customisation, ordering and shipping.
Yes — every House of Souravi rug is 100% hand-tufted by artisans in Bhadohi, India. Nothing in the collection is machine-made.
100% New Zealand wool, chosen for its softness, resilience and natural texture.
Some light shedding is normal in the first few weeks as loose fibres from tufting work their way out. It settles with regular vacuuming and isn't a sign of a quality issue.
Very — wool is naturally resilient and holds up well to everyday foot traffic. With basic care (see our Rug Care Guide), a hand-tufted wool rug can last many years.
Yes — every design can be made in a custom size. Use “Request a Quote” on any product page and select Custom, or reach out directly.
Most designs offer alternate colourways, and we can discuss a fully custom palette as well — just mention it in your enquiry.
Yes, that's what our Bespoke process is for. Share a reference image, moodboard or sketch and we'll take it from there.
Absolutely — that's often the best way to start a bespoke enquiry.
Most rugs are made to order in 2–3 weeks; custom and bulk orders are quoted individually based on complexity.
Yes — use the “Request a Sample” button on any product page.
Reach out to us directly — since every rug is made to order, we'd rather talk it through with you before and during production than have you unhappy with the result.
Every order starts as an enquiry rather than an instant checkout — we'll confirm final pricing and payment details with you directly once your specification is set.
Yes — House of Souravi ships worldwide from Bhadohi, India.
Shipping time depends on destination and is confirmed at the time of your order, in addition to the production lead time.
This varies by destination — we'll let you know what to expect for your country when we confirm your order.
Yes, tracking details are provided once your rug ships.
Yes — see our Trade & Wholesale page for interior designers, dealers, retailers and hospitality projects.
Yes, sampling is available for trade partners — mention it in your trade enquiry.
Yes, we work with hospitality businesses and can support bulk and project-based orders — lead times and MOQs are discussed per project.
